Frequently Asked Questions:

First off, we just want to say YOU ROCK for getting here!  You’re clearly a committed dog mom or dad if you’re exploring our site and THAT ROCKS!  We truly understand what your dogs mean to you and your family 🙂

To enroll your dog in overnight or daytime programs the first step is scheduling a meet and greet with us.  Our meet and greets are free-of-charge and generally will not be longer than 1 hour.  During this time, we will bring you on a tour of the resort and answer any questions you may have about our programs and your dog’s experience with us.

Please call (845)-634-7625 or email info@dogrockresorts.com to schedule your dog’s meet and greet.  Please send veterinary records to info@dogrockresorts.com or they can be faxed to (845)-575-0005.

• Up-to-date on Bordetella, distemper and rabies vaccinations
• 6 Months +
• Females must be spayed
• All males must be neutered in order to be evaluated for social programming (other programs available for males who have not been neutered)

The purpose of our meet and greet is to learn as much as possible about your dog’s unique personality and behavior so we can enroll them in programs that will be enjoyable, safe, and comfortable.  We do not push dogs into programs we feel they are not ready for and we always take a sensitive approach.  We respect what dogs are trying to communicate with us and want this first experience together to be positive so your dog feels comfortable returning.

Full-Day of Daycare = Over 6 Hours

Half-Day of Daycare = Under 6 Hours

Social Daycare Program Hours: Weekdays 7 AM-7 PM / Weekends 8 AM-6 PM

Drop-Off Hours (Two Drop Off Periods Daily): Morning Period 7 AM-9 AM OR Afternoon Period 1 PM-3 PM

*These drop-off periods are designed with safety in mind.

Daycare Program Late/No Show Fees:

• If picking up after 7 pm: Your dog will be signed into the Boarding program. A charge of $78.00-$123.00 will be charged depending on the availability of suites. You will not be charged for daycare as our daycare is free of charge for dogs occupying a suite 🙂
• Any dogs who cancel the same day or do not show up for their scheduled day of daycare will be charged a $20.00 No Show Daycare Fee.

Check-out of our overnight boarding program is at 12 PM on the last day of your reservation.  To avoid any late fees on the day of pick up, please schedule your pick up for before 12 PM noon.  Feel free to have a friend or a family member pick your dog up, but please make sure our staff is aware as we will not hand off your dog to a stranger! There will be a $38.00 late check-out fee for check-outs between 12 PM – 3 PM.  All checkouts AFTER 3 PM will be an additional night of boarding – you will be charged our suite rate ($78-$133) based on availability.

From our experience, we have found it is critical to provide a low energy period in the middle of the day.  During our nap period, we discourage the dogs from engaging in high-energy play, bring the beds out, put soothing music and chill out.  This is time for belly rubs and snuggles.  Our nap period is 11 AM-1:00 PM every day and we DO NOT ALLOW daycare drop-offs between the hours of 10 AM-1:00 PM.

Yes. We will NOT be “checking in”, we will be present at all times and hands on! Our play yard supervisor’s primary responsibility is to maintain a healthy, stress free environment for the dogs in group play. He or she is carefully monitoring body language and behavioral cues with the idea to solve problems before they occur. We accomplish this by developing relationships with each and every dog who stays with us and learning his or her tendencies. We carefully select which dogs play together based on of size and temperament.

We have developed a great private boarding experience for dogs who are unable to participate in the off-leash daycare program while boarding with us for any reason. This program is designed to emulate a dog’s lifestyle at home and to make sure all of our dogs are exercised with adequate outdoor/play/potty time. From 6:30 AM – 10 PM our private boarding dogs enjoy several one-on-one sessions with a staff member for relief and exercise.

If you bring your own dog food we ask you to be as detailed as possible with your instructions. It is best to supply us with already labeled ready to serve portions if your dog is on a special diet. If you do not bring dog food or your dog stays longer than anticipated, our house dog food is veterinarian approved and is $3 per meal. Our staff is trained to administer non-injectable medicine. Each pill pocket is an additional $1.

Of course! Please feel free to bring anything you feel will make your dog more comfortable during his or her stay with us.

County Animal hospital is across the street and Valley Cottage Animal Hospital is open 24 hours and 6 miles away. As a reminder, we have staff members on the premises 24/7.

Yes. Depending on the holiday, there is an additional charge for Daycare and overnight boarding.

You will receive a 15% discount on your second dog if they stay in the same suite. If they prefer private suites, they will be charged full price.

As soon as possible. Especially over the Christmas and New Years holidays, we ask that you let us know at least one month ahead of time in order to guarantee a reservation.